About Taylor Kelly
The finance industry is part of my DNA. Commencing my career initially with Suncorp Bank I gained an in-depth understanding of the finance industry along with an appreciation for the value of excellence in customer service. My next career step was my appointment as the Lead Loan Processing Officer at Home Loan Connexion head office. In this role, I was responsible for ensuring that loans written by Home Loan Connexion finance and mortgage brokers were successfully transitioned from application through to settlement.
I excelled in the role and gained much satisfaction from supporting brokers as they assisted their clients to achieve their financial and property ownership dreams. The role gave me a comprehensive understanding of what goes on behind the scenes of the lending process and the work involved in successfully driving a clients loan through to settlement.
It is this unique expertise and understanding that I now bring to my role as a mortgage and finance broker. I am highly experienced in the various products available in the marketplace along with the different types of structures that my clients can use to reach their financial goals.
My specialist areas of lending include:
- Residential loans.
- Investment loans.
- Refinancing existing loans.
- Land and construction loans.
- First home buyers loans
To ensure I have a clear understanding of your needs – at our first appointment and before recommending any lenders or loan options we will discuss your current circumstances along with your property ownership goals. My clients are my number one priority and ensuring I have exhausted every possible avenue for securing a suitable loan for them is my ultimate goal.
I offer a mobile service – come to your home or office and offer after business hours appointments.
What Taylor’s customers say about her:
“Excellent Service from Taylor! We have been trying to refinance our loans through our bank for some time but were frustrated with the service and lack of care towards their customers. Taylor stepped in, and made the whole process easy and followed through on all our questions and concerns, also making sure we were kept up to date at each step. We would highly recommend her. Thanks Taylor for looking after our financial requirements”.
Doug & Gillian R – February 2020
“Taylor was persistent in finding the right product for us and ensuring we had a very favourable outcome”.
Julie H – November 2019
“Taylor is very helpful, patient and persistent with the entire borrowing process. She is courteous and prompt with returning calls and providing information. Taylor is a professional Account Manager and she helped us to secure the loan we needed to secure funds for our renovation. I have no hesitation in referring Taylor to anyone requiring advice and implementation of their loan requirements”.
Joseph T – August 2019
“Taylor offers excellent customer service and she kept me continually updated on how my loan was progressing”.
Katrina K – May 2019
“Taylor was available for any question we had and always had an answer straight away. Taylor was exceptional through every stage of the process of buying our first home. She was there to help every step of the way and available any time of day for a quick phone, text or email chat to go through any detail we didn’t understand or needed help with. I would highly recommend Taylor to anyone looking at buying a home or refinancing. She offers excellent customer service”.
Sharon P – January 2019
“Taylor has great interpersonal skills and her staff are knowledgeable. I have no hesitation in recommending her services to anyone requiring a loan”.
Chris H – December 2018
“Taylor is extremely proactive, customer focused and provides timely responses. I would recommend Taylor for all your home loan needs. Whilst securing our loan she was prompt, diligent and easy to contact whilst always keeping us informed”.
Emma H – November 2018