About Taylor Kelly
The finance industry is part of my DNA. Commencing my career initially with Suncorp Bank I gained an in-depth understanding of the finance industry along with an appreciation for the value of excellence in customer service. My next career step was my appointment as the Lead Loan Processing Officer at Home Loan Connexion head office. In this role, I was responsible for ensuring that loans written by Home Loan Connexion finance and mortgage brokers were successfully transitioned from application through to settlement.
I excelled in the role and gained much satisfaction from supporting brokers as they assisted their clients to achieve their financial and property ownership dreams. The role gave me a comprehensive understanding of what goes on behind the scenes of the lending process and the work involved in successfully driving a clients loan through to settlement.
It is this unique expertise and understanding that I now bring to my role as a mortgage and finance broker. I am highly experienced in the various products available in the marketplace along with the different types of structures that my clients can use to reach their financial goals.
My specialist areas of lending include:
- Residential loans.
- Investment loans.
- Refinancing existing loans.
- Land and construction loans.
- First home buyers loans
To ensure I have a clear understanding of your needs – at our first appointment and before recommending any lenders or loan options we will discuss your current circumstances along with your property ownership goals. My clients are my number one priority and ensuring I have exhausted every possible avenue for securing a suitable loan for them is my ultimate goal.
I offer a mobile service – come to your home or office and offer after business hours appointments.
What Taylor’s customers say about her:
“Taylor’s attention to detail is excellent and she offered quick responses to questions and other issues that arose during our loan application process. Without Taylor we would not have secured our home loan. Under difficult circumstances she pulled us through and secured a future home for my family”.
Craig I – November 2020
“Taylor’s responsiveness and availability via phone, text or email is excellent. She was very professional and answered all of my questions and provided the advice needed. She was very patient and assuring throughout the process of building my first home and explained the home loan options in a way that made sense to me. I would recommend Taylor to any first home buyer!”.
Julia F – November 2020
“My partner and I went with Taylor as our mortgage broker. We found her service excellent and she made the borrowing process as easy as possible. She is knowledgeable and was always available to answer any questions we had. We highly recommended Taylor services and will have no hesitation in using her services again in the future”.
Kong V – October 2020
“Taylor Kelly offers excellence customer service. She is always available to help and I highly recommend her to anyone who needs the services of a professional finance and mortgage broker”.
Charles J – September 2020
“Taylor is an excellent mortgage and finance broker. I was impressed with her effective communication and the range of alternative loans she was able to advise me on. I really appreciated the time and effort she put into refinancing my principal place of residence and for getting me the best deal during the extraordinary circumstances with COVID 19 and the banks tightening their sending criteria. I would recommend Taylor’s lending service to anyone needing a loan”.
Dean R – July 2020
“Taylor was excellent. Face to face introduction, clear communication and being able to witness my documents remotely. I felt very relaxed in my communication with Taylor at all stages, particularly at one of the most stressful times (Covid-19 lockdown) whilst being 10,000+ km away from home. Thanks for being generous with your time to go over my documents for correctness in filling them out. And you saved me some money in getting my documents witnessed!”.
Kamalpreet – June 2020
“Taylor offers excellent service and is extremely helpful. She made it so easy for us to understand everything to do with our loan. The process ran very smoothly, and we would recommend her mortgage and finance services to anyone who wants to take out a loan”.
Maituteau K – May 2020
“Taylor’s great team got the job done with not much effort from me. I would recommend Jackie and Taylor to anyone thinking of going into the property market. Great effort guys!”
Steve T – March 2020
“Taylor initially helped me to review all of my current lending to see whether we could approach the bank for an improvement with our current interest rate and terms. She did this with no expectation of reward. Based on her initiative and service in helping me with this task, I then asked her to arrange my new home loan, which was handled expertly as well”.
Megan T – March 2020
“Excellent Service from Taylor! We have been trying to refinance our loans through our bank for some time but were frustrated with the service and lack of care towards their customers. Taylor stepped in, and made the whole process easy and followed through on all our questions and concerns, also making sure we were kept up to date at each step. We would highly recommend her. Thanks Taylor for looking after our financial requirements”.
Doug & Gillian R– February 2020
“Taylor was persistent in finding the right product for us and ensuring we had a very favourable outcome”.
Julie H – November 2019
“Taylor is very helpful, patient and persistent with the entire borrowing process. She is courteous and prompt with returning calls and providing information. Taylor is a professional Account Manager and she helped us to secure the loan we needed to secure funds for our renovation. I have no hesitation in referring Taylor to anyone requiring advice and implementation of their loan requirements”.
Joseph T – August 2019
“Taylor offers excellent customer service and she kept me continually updated on how my loan was progressing”.
Katrina K – May 2019
“Taylor was available for any question we had and always had an answer straight away. Taylor was exceptional through every stage of the process of buying our first home. She was there to help every step of the way and available any time of day for a quick phone, text or email chat to go through any detail we didn’t understand or needed help with. I would highly recommend Taylor to anyone looking at buying a home or refinancing. She offers excellent customer service”.
Sharon P – January 2019
“Taylor has great interpersonal skills and her staff are knowledgeable. I have no hesitation in recommending her services to anyone requiring a loan”.
Chris H – December 2018
“Taylor is extremely proactive, customer focused and provides timely responses. I would recommend Taylor for all your home loan needs. Whilst securing our loan she was prompt, diligent and easy to contact whilst always keeping us informed”.
Emma H – November 2018