About Rachael Scott
I have been a Broker since 2000, joining the Home Loan Connexion Broker team in 2002.
Prior to my career as a Broker, I was in the Risk Management field and found my skill set from that area to be invaluable when assessing the appropriate lending options for my customers’ particular needs. It also allowed me to ‘think like a credit assessor’, ensuring my customers’ applications are always put forward in the best possible light to the lenders we work with, resulting in clear and concise applications and a fast turnaround for my customers.
I specialise in residential lending, with a keen interest particularly in First Home Buyers and Construction Lending.
I have a long history of working also with first-time Investors, helping them understand the differences in structure, product and requirements for investor lending as opposed to owner-occupier lending.
I have always taken customer feedback on board and welcome any and all comments. A common theme is that my effort to make each customer feel valued, appreciated and understood is appreciated.
I pride myself on my time management and strive to always be contactable and ultra-responsive to my customers, the lenders and any other parties to your property purchase transaction. Communication is key to the success of my work and my customers satisfaction.
What Rachael’s customers say about her:
“Rachael is very approachable, fast to reply to emails and happy to answer and clarify concerns. She provides updates on where things are at and chases banks that are slow to respond to requests. She was also happy to help outside of standard business hours”.
Paul N – Canberra
“Rachael has consistently gone above and beyond to help me with re-financing my home loan, including emailing the different parties, explaining things to me (multiple times), and checking in when things are taking longer than expected. To an inexperienced person she was a wealth of knowledge and expertise and had boundless patience”.
Angus B – Wodonga
“Rachael Scott provided and excellent service, she made herself available to answer any questions even when she was on holiday leave. I look forward to working with her in the future”.
Damian H – Brisbane
“Rachael is friendly and professional. She understood our needs and priorities and gave us relevant and current information on products that she knew would be suitable for us. She was also able to come and see us at night after kids went to bed! We have used Rachael’s services a few times now and have always been happy with the outcome. She has saved us lots of money”!
Amelia H – Brisbane