About Rachael Scott
I have been a Broker since 2000, joining the Home Loan Connexion Broker team in 2002.
Prior to my career as a Broker, I was in the Risk Management field and found my skill set from that area to be invaluable when assessing the appropriate lending options for my customers’ particular needs. It also allowed me to ‘think like a credit assessor’, ensuring my customers’ applications are always put forward in the best possible light to the lenders we work with, resulting in clear and concise applications and a fast turnaround for my customers.
I specialise in residential lending, with a keen interest particularly in First Home Buyers and Construction Lending.
I have a long history of working also with first-time Investors, helping them understand the differences in structure, product and requirements for investor lending as opposed to owner-occupier lending.
I have always taken customer feedback on board and welcome any and all comments. A common theme is that my effort to make each customer feel valued, appreciated and understood is appreciated.
I pride myself on my time management and strive to always be contactable and ultra-responsive to my customers, the lenders and any other parties to your property purchase transaction. Communication is key to the success of my work and my customers satisfaction.
What Rachael’s customers say about her:
“Rachael was able to answer my endless questions and I’m so glad I used Home Loan Connexion, Rachael provided a gold star service that I would be happy to recommend to anyone. I asked so many questions and it was never too much. Rachael kept me up date even if it was just to let me know that there was nothing to report. Which is very comforting while you’re waiting on a bank!”.
Kirstine D – August 2019
“Rachael takes the time to explain everything so that you feel comfortable and understand both the process and the product. It really is a pleasure working with Rachael. She offers excellent customer service which results in a positive experience every time”.
Tasmin L – June 2019
“Rachael is always up for the challenge even though we were cutting it close. She’s efficient and kept in constant contact with me even on afternoons and weekends and she got me a better interest rate than what I thought was possible. Rachel is a true professional whom went above and beyond to get me the best deal possible on my home loan”.
Thomas M – January 2019
“We were most impressed with Rachael’s service delivery. She was always prompt at updating us across the various stages of our application and delivered when she said she would. We were also really pleased with the level of detail in her communication to us and also her transparency and explanation throughout the process which helped us to understand the procedures and forms that formed part of our application. Rachael was also really friendly and we felt like we could talk to her comfortably”.
Sophie T – December 2018
“Rachael is always on the ball and knows her stuff. She is always on top of things and goes above and beyond to get the best deal for her customers. She excels at looking into your needs and then finding the right package for you. We have used Rachael quite a few times and have never been let down. Professional in all matters and keeps you up to date every step of the way”.
Debra S – November 2018
“Rachael’s after business hours availability and willingness to fit in with our schedule was really helpful. She is a very prompt communicator, professional and extremely knowledgeable. She is friendly and helpful and made the whole process so easy for us. We trust Rachael, enjoy doing business with her and have recommended her to several friends and family members”.
Amelia H – July 2018
“I am a repeat customer of Rachael Scott’s. She always makes the rather onerous task of applying for finance seem easy and seamless. She just makes it happen behind the scenes. I could not speak more highly of Rachael’s service. And the added bonus? She is personable, friendly and a delight to deal with”.
Bianca S – June 2018
“Rachael is very approachable, fast to reply to emails and happy to answer and clarify concerns. She provides updates on where things are at and chases banks that are slow to respond to requests. She was also happy to help outside of standard business hours”.
Paul N – May 2018
“Rachael has consistently gone above and beyond to help me with re-financing my home loan, including emailing the different parties, explaining things to me (multiple times), and checking in when things are taking longer than expected. To an inexperienced person she was a wealth of knowledge and expertise and had boundless patience”.
Angus B – May 2018
“Rachael Scott provided and excellent service, she made herself available to answer any questions even when she was on holiday leave. I look forward to working with her in the future”.
Damian H – January 2018
“Rachael is friendly and professional. She understood our needs and priorities and gave us relevant and current information on products that she knew would be suitable for us. She was also able to come and see us at night after kids went to bed! We have used Rachael’s services a few times now and have always been happy with the outcome. She has saved us lots of money”!
Amelia H – July 2017