We put you at the forefront of everything we do: Every query, every transaction, every interaction is designed to deliver excellence, ease and expertise.
We truly listen to your needs and through solution-focused strategies, we explore all options on your behalf to give you a tailored mortgage solution to suit your unique needs.
Throughout the loan process, we keep in constant contact with you, keeping you personally updated on the progress of your loan. You are never left wondering what is happening or if your deadlines will be met.
Our commitment to you is reflected in our values and is at the heart of our promise.
Commitment: Understand and anticipate our customers’ needs.
Education: Understand the market, products, options and regulations.
Leadership: Guide our customers through the process, end to end.
Partnership: Actively listen to our customers, clients, colleagues and stakeholders.
Passion: Make a positive difference.
Perseverance: Strive to find a solution to any problem.
OUR PROMISE TO OUR CUSTOMERS
Best in class performance
Our service and communication will be reliable, prompt, professional, friendly and second to none.
A superior experience
We will strive for continuous improvement to the customer experience, actively seeking feedback, and committing to implementing change and progress.
A high-performance culture
Our staff are well trained, professional, service driven and engaged in ensuring our customers are completely satisfied.
WHAT OUR CUSTOMERS SAY
My usual broker could not get the funds for my purchase, so I rang HLC after them being recommended by the real estate agent. My broker told me not to give up; that she had every intention of pushing to get the funds approved, to suit my requirements. And that she did! The service was consistent and their whole team went over and above, to make the process as easy for me as possible, which can get tricky when you are living interstate. Thank you so much Tracy, Lauren and Taylor!
After the initial conversation about what we wanted, that was all you needed. Nothing seemed too difficult. Our overall experience the team at Home Loan Connexion was outstanding. New to this process they made it very simple and easy for us to understand everything.
The Home Loan Connexion team were recommended to us by a friend who’d had numerous positive experiences with Tracy Kearey. The support and guidance that they gave us more than lived up to our expectations. Tracy went above and beyond to put us at ease during the purchase of our first property. We highly recommend the Home Loan Connexion team and will definitely be using their services in the future.
Rachael is an absolute standout and has performed magnificently from the outset. Nothing has been too much trouble for her and her patience in this dynamic and changing environment has been nothing short of remarkable. Rachael has an unfailingly positive approach to each task and is always on the front foot. She is motivated and professional and truly cares about her clients; this alone is a remarkable trait in anyone. It has been a very great pleasure for us to renew our association with Home Loan Connexion and the fact that we have had the absolute pleasure of being able to deal with Rachael, a lady of high character and integrity has made the already pleasant “journey” an even more pleasant one.Rachael is an outstanding person in every respect and an excellent ambassador for your company. We intend to have further dealings in Queensland and would not consider using the services of anyone other than Rachael because it would be impossible to improve on perfection.
Dear Jeff Cauley, Can you believe it after nearly eight years you are about to write up another home loan for me, my sixth! In all the time we have been dealing with each other you have always had ready advice, sometimes you have even returned my phone call on a weekend. I wanted you to know that I appreciate the ease with which you sort through the myriad of paperwork, research the best loan and have it all presented in an easy to understand format. So I now sing your praises and pass on referrals to everyone, including my husband. Thanks Jeff, you are a star.
Warwick is down to earth and was supportive through the entire process of my application. His ability to influence and rapport with the lender enabled him to get my application processed promptly and accurately. Warwick followed through during the entire financing process, I would happily use his services again.
We had the misfortune of being thrown through the ringer by our existing lender with obtaining finance for a rental property. HLC were very understanding of our situation and made the application process easy. We were kept up to date on what was happening, and when things got complicated with settlement, the HLC team were there to take our phone calls doing everything they could to put our minds at ease. They managed to achieve the result we were after.
My HLC broker’s knowledge of the financial industry and products, her empathy in dealing and working with busy people who don't understand all aspects is second to none. Further, her ability to be mobile and flexible to come to see me several times to support filling out and collection of documentation correctly was underlying proof she goes beyond seeing customers has a one off, rather she is working to gain customers trust for life. She is friendly, fun, bubbly, has an awesome personality and someone I have trusted for several years to provide me with the most suitable to our needs and best in market competitive products,
We have now worked with Rachael Scott on two occasions, one being our dream home and the other our investment property. We are currently looking at purchasing another investment property and we will be contacting Rachael to work with us on that project as well. There is no other broker we would consider.
Thank you to Rachael Scott for all your help! Buying our first home was the scariest thing we had ever done. However, with your wealth of knowledge, your guidance and support we can now call ourselves successful first home owners. Thank you for your undivided attention and your commitment to us during this unknown journey. Not only did you do all of the above, but you did it with a smile the whole time. We were recommended by friends to talk to you and I would gladly recommend you to anyone who needed assistance in buying a home whether it be their first, second or third. Thank you!
The Home Loan Connexion's broker has been a pleasure to work with. Very professional and efficient. He was able to breakdown all of the information provided into an understandable language and also got us a much better interest rate than we had previously!
I would happily recommend Stephen from Home Loan Connexion, we bought a property and had to come up with approval for finance while away in Fiji with limited internet connection. Stephen not only made it happen, he reduced my headaches by having everything done without fuss, and on time. Thank you again for such amazing service.
Alan got right on to the job, cutting through the guff, quickly understanding what was needed, and having the financial industry contacts to find the perfect solution for our situation, and help my family successfully purchase our new home.
Contact us to be connected to the right type of mortgage for your needs